Thank you for shopping with Coastal Laces. We are committed to delivering your order safely and efficiently. Please review our Shipping Policy to understand how we process and ship orders placed through our website.
Order Processing
All orders are reviewed and processed after they are successfully placed. Orders are generally processed within 1–3 business days, excluding weekends and public holidays.
If additional information is required to complete your order, our customer support team will contact you using the details provided during checkout.
Cash on Delivery
Coastal Laces currently offers Cash on Delivery (COD) as the available payment method. Please ensure that the delivery address and contact information you provide are accurate to avoid delays.
Worldwide Shipping
We proudly serve customers worldwide and work with trusted shipping partners to ensure your orders are handled with care throughout the delivery process.
Order Confirmation
After placing your order, you will receive an order confirmation through the contact information you provided. Please review the details carefully and notify us promptly if any corrections are needed before your order is dispatched.
Shipment Tracking
Tracking information will be provided when available through our shipping partners. If tracking is not available for your shipment, our customer support team will be happy to assist you with order updates.
Delivery Attempts
Our shipping partners may make more than one delivery attempt if the recipient is unavailable during the initial delivery. We recommend providing a valid phone number so the carrier can contact you if necessary.
Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information. If incorrect or incomplete information results in delays or unsuccessful delivery, additional shipping charges may apply for reshipment.
Lost or Damaged Packages
If your package arrives damaged or appears to be lost during transit, please contact us within 48 hours of the expected delivery date by emailing [email protected].
Please include your order number and, if applicable, photographs of the damaged package or items so we can investigate and provide an appropriate solution.
Order Changes
If you need to update your shipping details or request changes to your order, please contact us as soon as possible after placing your order. We will do our best to accommodate your request before the order has been dispatched.
Contact Us
If you have any questions regarding this Shipping Policy or your shipment, please contact us:
Coastal Laces
Email: [email protected]