At Coastal Laces, we strive to provide quality products and a satisfying shopping experience. If you are not completely satisfied with your purchase, please review our Refunds & Return Policy below.
Return Eligibility
You may request a return within 14 days of receiving your order.
To be eligible for a return, the item must:
- Be unused, unworn, and in its original condition.
- Include all original tags, packaging, and accessories.
- Be free from stains, damage, odors, or signs of use.
- Be accompanied by proof of purchase or order confirmation.
Returns that do not meet these conditions may not be accepted.
Non-Returnable Items
The following items cannot be returned:
- Items marked as final sale or clearance.
- Gift cards or promotional items.
- Products that have been used, washed, altered, or damaged after delivery.
- Items returned without their original packaging or tags.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery by emailing [email protected].
Please include:
- Your order number.
- A description of the issue.
- Clear photographs of the item and packaging.
We will review your request and provide an appropriate resolution.
Return Process
To initiate a return:
- Email [email protected] within 14 days of receiving your order.
- Include your order number and reason for the return.
- Wait for return instructions before sending the item.
- Ship the approved return within 7 days after receiving return authorization.
Items sent without prior approval may not be accepted.
Inspection and Approval
Once your returned item is received, it will be inspected within 5 business days.
You will be notified by email regarding the approval or rejection of your return request.
Refunds
After your return has been approved, your refund will be processed within 7–10 business days.
Refunds are issued using a mutually agreed refund method since Cash on Delivery (COD) is our available payment option.
Shipping charges, if applicable, are non-refundable unless the return is due to our error or a defective product.
Exchange Policy
If you would like a different size or eligible replacement, please contact us within 14 days of delivery.
Exchanges are subject to product availability. If the requested item is unavailable, a refund or alternative solution may be offered.
Late or Missing Refunds
If you have not received your approved refund after the stated processing period, please contact us at [email protected]. We will investigate the status of your refund and assist you promptly.
Policy Updates
We may update this Refunds & Return Policy from time to time. Any changes will be posted on this page and become effective immediately upon publication.
Contact Us
If you have any questions regarding this Refunds & Return Policy, please contact us:
Coastal Laces
Email: [email protected]