Return Eligibility
To be eligible for a return, items must be unworn, unwashed, and in their original condition with all tags attached. Items that have been used, damaged, or altered in any way are not eligible for return. Additionally, certain items such as swimwear and intimate apparel may not be eligible for return due to hygiene reasons. Please check the product description for specific return eligibility.
Return Request Process
To initiate a return, you must send an email to [email protected] within 30 days of receiving your order. In your email, please include your order number, the item(s) you wish to return, and the reason for the return. We will respond with further instructions on how to proceed with your return. Please note that returns requested after 30 days will not be accepted.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee that we will receive your returned item. If you receive a defective or incorrect item, we will cover the return shipping costs. Please contact us to discuss this situation.
Refund Processing Time
Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria. If approved, your refund will be processed within 7-10 business days. The refund will be issued to the original payment method used for the purchase. Please note that it may take additional time for your bank or credit card company to process the refund and reflect it in your account.
Exchanges
We do not offer direct exchanges. If you would like a different size or color, you must return the original item and place a new order for the desired item. This ensures that you receive the correct item promptly. Please follow the return request process outlined above to initiate your return.
Defective or Incorrect Items
If you receive a defective or incorrect item, please notify us within 7 days of receiving your order by emailing [email protected]. We will provide instructions on how to return the item and will cover the return shipping costs. Please include photos of the defective or incorrect item in your email to expedite the process.
Final Sale Items
Items marked as final sale are not eligible for return or refund. This includes items purchased during clearance events or promotional sales. Please review the product details carefully before completing your purchase to avoid any issues with final sale items. If you have any questions about an items return eligibility, feel free to reach out to us before making your purchase.